CHECK-IN PROCEDURE:

For guests arriving at the Denver International Airport

Upon your arrival into DIA, please proceed to the baggage claim area in the Main Terminal to collect your belongings. From there, please proceed to the East Terminal to Door 513 and walk outside to the Mountain Carrier Lane / Island 1, which is located on the 5 floor of the main baggage claim terminal. If you arrive early, there is a waiting area between Doors 513 or 515 where you can wait and watch for your vehicle to arrive. Your driver will be waiting for you in this area in a vehicle marked FRESH TRACKS TRANSPORTATION. We recommend printing this email and having it with you on your travel day.

TRAVEL POLICIES

TRAVEL DISCLAIMER

Fresh Tracks Transportation is not responsible for travel delays due to severe weather, road closures or heavy traffic conditions. Any incurred expense associated with missed flights or shuttle connections is the sole responsibility of the passenger. If a passenger misses a shuttle due to flight delays, the passenger will be rescheduled on the next available shuttle.

CANCELLATION POLICY

All reservations are subject to a 24-hour non-refundable cancellation policy. Reservations canceled within 24 hours of the scheduled pick up date and time will not be refunded. Reservations canceled outside of 24 hours of the scheduled pick up date and time will be refunded in full. If the reservation was paid for by credit card, the refund will be issued to the same credit card. Reservations paid for with cash or check will be refunded in the form of a check mailed to the address on file.

LUGGAGE POLICY

Guests are limited to two full size suitcases per person including a ski or snowboard bag. For excess of two pieces of luggage, a fee of $20 per piece, per person will be charged. For all other non-traditional baggage, additional fees may apply.

WAIT TIME POLICY/ CHARTER SERVICES ONLY

Fresh Tracks Transportation charter services may be subject to wait time charges for any requested stop or delay time. Wait time will be charged at $50 per hour, per vehicle, billed in fifteen (15) minute increments.

GRATUITY AND TIPPING

Fresh Tracks Transportation does not charge gratuity on any fares for shared ride shuttles, large groups or private charters. While driver gratuities are not expected, they are greatly appreciated. Guests can tip their drivers in cash or by credit card prior to or after their trip.